How to Report a Security Vulnerability

Blake Volk
Blake Volk
  • Updated

Security Vulnerabilities can be reported to Baicells support team in multiple ways.


For direct and immediate access you can contact our support team via phone by calling 1 (888) 502-5585 option 2.


You can also report a security concern by emailing our security team using


To submit a case with reports securely to our Baicells support team you can do that using the security form when creating a ticket using our support ticket system.  To submit a ticket using our secure ticketing system please go to the following URL:


Fill out the ticket with as much detail as possible, and include any attachments, screenshots, or logs that will allow the team to review and start the debug process. We will update the ticket as our team investigates and update you through the process. 





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